Special Advisories

Welcome to our Special Advisories page. Travel advisory and resort updates will be posted here as we receive them. As always, please call us if you have further questions: 705-734-3534.

Additional Baggage for South Destinations - Transat

"Due to the recent hurricanes in some of our South destinations, we are experiencing an increased amount of additional baggage among our customers. Although we deeply appreciate this show of support and kindness, please note that extra weight or additional baggage, depending on the space available, may be refused for operational reasonsWe thank you for your understanding."

- via Air Transat

Destinations operational update - Transat

"Following the recent hurricane activity in some of our Sun destinations, here is an update on our operations in the affected regions.

Cuba
Air operations have returned to normal in Varadero and Holguín. Hotels in Havana, Cayo Largo, Camagüey, Varadero, and Holguin are now operational. Air service to Cayo Coco and Cayo Santa Maria is suspended until October 31, 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen.
 
Dominican Republic
Hurricane Maria has not done any structural damage to the hotels marketed by Transat. All airports are open. Our flights to Punta Cana are operating normally and flights to Puerto Plata will resume on September 29. Service to Samana, meanwhile, will resume on October 1.

Saint-Martin
Our scheduled flights are expected to begin in late December 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen. 

Puerto Rico
Our scheduled flights are expected to begin in late December 2017. In the coming weeks, our teams at destination, in collaboration with our hotelier partners, will be providing full details on when hotels may reopen.  Our cruise line partners are currently reviewing their Winter 2017–18 itineraries and securing new ports of call.

Cruise packages
We are planning some changes to our Eastern Caribbean and Southern Caribbean cruise itineraries to ensure your comfort and safety and provide the best possible vacation experience. There will be no changes to embarkation/debarkation dates, however. Our cruise line partners are currently reviewing their Winter 2017–18 itineraries and securing new ports of call. We expect to announce these revisions within the next weeks.

There are no revisions for passengers travelling on Western Caribbean itineraries."

- via Air Transat

Hurricane Maria - Sunwing

Dear Clients,

"Hurricane Maria has now passed over Punta Cana and Puerto Plata. Based on the feedback from our local teams in the Dominincan Republic, Puerto Plata has been unaffected. The airport is open and flights are operating as normal, In Punta Cana, the impact has been limited to fallen trees with no major structural damage to hotels. However, a clean-up operation is ongoing. While the airport in Punta Cana is open, we have decided to suspend flights until Monday, September 25 until which time the clean-up will be complete. We are in the process of contacting all customers scheduled to travel September 23 or 24 accordingly to assist them with rebooking or changing destination; flexible policies are in place.

Regards

Sunwing"

Cuba Update - Transat

All Transat hotels  in Holguin, Cayo Largo, and Camaguey are operational. Most Hotels in Havana and Varadero are operational. Click Read More for more details.

Air service to Cayo Coco and Cayo Santa Maria is suspended until October 31, 2017. In the coming weeks Transat's teams at destination, in collaboration with their hotel partners, will be providing full details on when hotels will reopen.

Please note that Celestyal Crystal and MSC Harmonia itineraries have not been affected.

Read More